New Swyftx customers coming over from Easy Crypto will find that some features of Swyftx will differ from that of Easy Crypto. To help those customers, we've compiled this list of frequently asked questions and answers.
Can I still trade on Easy Crypto?
As of Monday, 30 March 2026 at 10 AM NZDT, you can no longer place trades on the Easy Crypto platform. While the website remains open for now, it is only available so you can move your funds and migrate your account.
Before Easy Crypto ceases to operate, you need to transfer your account over to Swyftx and move your funds from your Easy Crypto wallet. You will have received an email confirming that trading has ceased and that you can no longer place trades on the platform.
You will need to move your funds from your Easy Cryptpo wallet before Easy Crypto is shut down.
If you have an open trade that is not closed prior to 2 PM NZDT, you may receive a notification that your trade has failed. In this case, the Easy Crypto team will manually refund your trade.
How can I move my account from Easy Crypto to Swyftx?
There's a built-in way to transfer your account information to Swyftx through your Easy Crypto account.
There are three ways to do this:
Email: Follow the unique link in the migration invitation email from Easy Crypto.
Easy Crypto Wallet: Select Learn More on the Swyftx notification inside your Easy Crypto Wallet, then select Sign up/sign in to Swyftx.
Easy Crypto Web platform: Sign in to your Easy Crypto account on the web platform and select Sign up/sign in to Swyftx.
If you are creating a new Swyftx account, some information may be pre-populated during onboarding. Please double-check that it is accurate. You must also complete your KYC 1 (Gold) verification on Swyftx to continue.
Once you successfully link your accounts, you can also migrate your assets through the Easy Crypto Wallet app. For step-by-step instructions, visit our support article, Migrate your assets from Easy Crypto Wallet to Swyftx.
What are KYC verification requirements?
On Swyftx, there are several levels of account verification which enable various features.
KYC 1
KYC 1 is our Gold verification level. Completing this verification unlocks crypto trading on the platform, NZD deposits and withdrawals, crypto deposits and withdrawals and the ability to claim Refer a friend rewards.
This verification will also lead to an increased level of trust from our monitoring systems, allowing faster deposit and withdrawal times.
To learn more about KYC 1 verification, please visit our help article, KYC 1 verification (Gold).
KYC 2
KYC 2 is our Diamond verification level. This is the highest level of verification on Swyftx and will allow you to request an increase in your withdrawal levels from the standard $50,000 NZD per 24 hours.
This verification is only required for certain customers. If this level of verification is required on your account, you will be notified within the platform and via email.
To learn more about KYC 2, please visit our help article, KYC 2 verification (Diamond).
What are some of the main differences between Easy Crypto and Swyftx?
Withdrawals
New Zealand dollars
Selling and withdrawing crypto are separate processes. Crypto must be sold first before those funds can then be withdrawn to your bank account.
For help converting your crypto into NZD, please visit our help article, Selling crypto. Once the funds have been converted into NZD, you can then withdraw to your bank account.
Cryptocurrency
Withdrawing crypto on Swyftx refers only to the moving of cryptocurrency from Swyftx to an external wallet or platform.
To withdraw crypto to an external wallet, please visit our help article, Withdraw crypto from Swyftx
Low liquidity and limited functionality assets
Some assets on Swyftx have limited function, which can impact the ability to deposit or withdraw the asset, or have low liquidity, which can impact how much of an asset can be bought or sold.
To learn more about these types of assets, please visit our help article, Low liquidity and limited functionality assets.
If you’re seeing an order fail either during an instant order or when a limit order triggers, there could be several reasons.
Instant orders
If an instant order fails, it could be due to it being a low liquidity asset. These assets have low trading activity and large orders can severely impact the price. Orders for these assets are usually restricted to $3,000 to prevent large amounts of slippage.
To learn more about slippage, please visit our learn article, What is Slippage in Crypto.
On trigger orders
If a trigger order fails, it could be due to a lack of available funds in your wallet or a slippage failsafe.
When you place a trigger order on Swyftx, the funds are not taken until the order actually triggers. This means that if you sell or withdraw the asset used to fund the order (NZD or another cryptocurrency) using an instant order before the trigger order executes, it will fail due to a lack of funds in your wallet. It is important to always ensure you have enough available funds in your wallet to cover the order.
The slippage failsafe protects you from overpaying for, or receiving far less for an asset as the system tries to complete your trigger order. This will generally only happen during times of increased market volatility.
To learn more about trigger orders, please visit our help article, On trigger orders.