The Swyftx OTC desk is a free service that offers you your own personal broker and a direct line to the team to assist you with placing large-volume trades.
While our brokers cannot give financial advice, the brokerage team are experts in the crypto space and can discuss market trends and your current investment strategy.
Before using the OTC desk
Before using the OTC desk, you must complete a phone call with our brokerage team. During this call, you’ll set up two-factor authentication with our team to maximise security and ensure only you are able to place trades using this service.
Benefits of the OTC desk
Using the OTC desk service can:
Help eliminate price slippage losses on single asset orders over $30,000 AUD
Pre-adjust trading fee discounts based on the trade volume of an order to be placed with the OTC desk
Provide you with VIP resources to help you succeed with Swyftx
Hours of operation and contact information
Hours of operation
The OTC desk is available from 9:00AM to 5:00PM AEST Monday to Friday.
However, please don't hesitate to reach out after hours – if one of our brokers is available, they will gladly assist you with an after-hours trade.
Contact information
You can reach the Swyftx OTC desk by:
Reaching out to our live chat support, or
Booking a call now by visiting the OTC page on our website.
How to opt in to the OTC service post-consult
You can only opt in to the OTC service using our web platform.
Web
Log in to the Swyftx web platform.
Select your circled initials in the top right corner of the platform.
Select Account settings.
Select Security.
Toggle allow OTC trades
Accept the OTC Terms of Use when prompted.
VIP resources
You can earn $100 AUD in any cryptocurrency listed on the Swyftx exchange by referring a new customer to Swyftx and having them place a trade with the OTC desk. To learn more about referring customers to Swyftx, visit our support article, Refer a friend.
Additionally, our partners Collective Shift are offering Swyftx OTC clients a free strategy call, so you can talk to a crypto expert who can help tailor an investment strategy that suits your risk appetite.
To book your free call with Collective Shift, select a time that suits you within their booking calendar.