To reward customers for their engagement with Swyftx, we offer a four-level VIP Program designed to give back to our customers the more they use the platform.
The program has four different VIP levels, each with a new set of perks, from faster, more personalised support to exclusive event access, and more.
VIP program enrolment and notification
Enrollment into our VIP program is automatic, based on your 12-month rolling trading volume.
Similar to our tiered fee structure, once your trading volume reaches the threshold of the next VIP level within the respective timeframe, your account will be automatically upgraded.
When you upgrade to a VIP level, you’ll receive a message via our live chat notifying you of your new VIP level. For VIP levels 3 and 4, you’ll also receive a welcome phone call from your dedicated account manager.
VIP level benefits
VIP 1
Priority 24/7 live chat support
VIP 2
Priority 24/7 live chat support
Priority KYC reviews
Scheduling a call for phone support
VIP 3
Priority 24/7 live chat support
Priority KYC reviews
A dedicated Account Manager for your account(s), who provides:
A direct phone line for call and text support
In-person meetings
Appreciation lunches or dinners
Exclusive Swyftx merch pack (not available for individual sale)
VIP 4
Priority 24/7 live chat support
Priority KYC reviews
A dedicated Account Manager for your account(s), who provides:
A direct phone line for call and text support
In-person meetings
Appreciation lunches or dinners
Exclusive Swyftx merch pack (not available for individual sale)
Invitations to the exclusive Swyftx Inside Access VIP events, industry functions and private campaigns
Discounted VIP deals with our partnering network
First look at new select features
Opportunities to access events such as NRL and AFL games, Super Rugby, Golf Days, networking events, and more, subject to event type and location
How to check your VIP level
This visual update is a progressive change, so your VIP level and benefits may not appear in your profile until the change is rolled out to all of our customers.
App
Select the three lines
in the top-left corner to expand the side menu.Here, you’ll see a brief overview of your VIP level and some of the associated benefits.
For more information, select
Profile.
Web
Select your circled initials in the top-right corner and select
Account settings.Select Information from the left side menu.
Here, you’ll see a brief overview of your VIP level and some of the associated benefits.