If you’ve sent crypto to Swyftx, but it hasn’t arrived, we can help you understand what happened and where your crypto deposit may be.
There are a number of reasons why crypto deposits may be delayed or not arrive, including:
Missing memo or destination tag: A memo or destination tag was required, but it wasn't added during the transaction.
Incorrect address or network: Crypto was sent to the wrong address.
Unsupported tokens: Deposited tokens that Swyftx does not support.
NFT sent to Swyftx: An NFT was mistakenly sent to Swyftx.
Limited functionality asset: Not all assets that we list on Swyftx have deposit functionality. For more information, visit Low liquidity and limited functionality.
Crypto deposits can take up to 1 hour to arrive in your Swyftx account.
Most crypto deposits sent incorrectly will be unrecoverable. However, if you believe an asset has been sent incorrectly, please contact our customer support team via live chat.
They can investigate whether the transfer was sent correctly and, if so, the reason for the delay. Information we'll need typically includes:
Transaction hash/ID (TxID)
Name of sending platform