Our customer support team is your first point of contact when raising an issue. They’re available 24/7 via live chat.
You can also email us at [email protected], and our team will contact you.
If you are dissatisfied with our initial response and would like to submit a formal complaint after speaking to customer support, you can do so through our Resolutions team.
How to submit a complaint
To submit a complaint, please complete the complaint form.
Alternatively, you can email our Resolutions team at [email protected]
What happens after you submit a complaint?
Upon receiving your complaint, the Resolutions team will conduct an independent investigation, gather and evaluate the relevant information, and respond to you within 5 business days.
New Zealand disputes
If you are a New Zealand customer, to submit a complaint, please visit New Zealand Disputes.