Finding your deposit address, also known as your wallet address, is the same process for each asset you hold. However, each asset has its own unique deposit address on Swyftx, so you will need to find the specific address for the asset you wish to deposit.

We also upgraded our wallet infrastructure on 25 March 2024, which included changes to crypto deposit addresses.

Depending on how recently you last deposited crypto to Swyftx, you may need to spend some time on these changes. We appreciate your understanding as we continually improve the security and performance of our platform.

How to find or update your crypto deposit address

• App

  Complete the following steps for each of the assets you hold if you haven't done so since 25 March 2024.

  1. From the dashboard, select Wallet.
  2. Select the asset for which you need to check the deposit address.
  3. Select Deposit.
  4. Select the network you typically transact on and copy the deposit address.
  5. You will need to update any Swyftx deposit addresses that are saved on other exchanges or in any wallets (cold or hot).

• Web

  Complete the following steps for each of the assets you hold if you haven't done so since 25 March 2024.

  1. Expand the side menu and select Wallets.
  2. Select the asset for which you need to check the deposit address.
  3. Select Deposit to expand the deposit information box, then select Deposit at the bottom.
  4. Select the network you typically transact on and copy the deposit address.
  5. You will need to update any Swyftx deposit addresses that are saved on other exchanges or in any wallets (cold or hot).

To learn more about missing crypto deposits, please visit our support article, Missing crypto deposit.

What changed?

• Crypto deposit addresses were updated on 25 March 2024.
• Outdated crypto deposit addresses have no longer been accessible as of 25 March 2024.
• Any crypto deposits sent to old addresses are unrecoverable.
• After the transition to our new system, some crypto assets no longer have deposit functionality. This change does not affect fiat (AUD/NZD) deposit addresses.

What do I need to do?

• You will need to update any Swyftx crypto deposit addresses that are saved on other exchanges or in any wallets (cold or hot). Learn more about wallets in our support article, Crypto wallets.
• If you have never made a crypto deposit into your Swyftx account, no action is required.
• You must check that you are using the correct crypto deposit addresses for all assets in your Swyftx account.
• It is crucial that you use the updated crypto deposit addresses for all future deposits to prevent any disruption to your transactions.