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Find and update your deposit address

We're upgrading our wallet infrastructure, and as part of this upgrade, there will be changes to crypto deposit addresses.

You may need to spend some time on these changes, and we appreciate your understanding as we continually improve the security and performance of our platform.

What's changing?

  • As we transition to our new system, some crypto assets will not have deposit functionality. This change does not affect fiat (AUD/NZD) deposit addresses.
  • Current crypto deposit addresses will no longer be supported once the upgrade is complete.
  • You must ensure that you are not using any outdated crypto deposit addresses by 25 March 2024.
  • Any crypto deposits sent to old addresses will be unrecoverable from 8 April 2024.

What do I need to do?

  • You will need to update any Swyftx crypto deposit addresses that are saved on other exchanges or in any wallets (cold or hot). Learn more about wallets in our support article, Crypto wallets.
  • If you have never made a crypto deposit into your Swyftx account, no action is required.
  • You must check that you are using the correct crypto deposit addresses for all assets in your Swyftx account by 25 March 2024.
  • It is crucial that you use the updated crypto deposit addresses for all future deposits to prevent any disruption to your transactions.

 


How to find and update your crypto deposit address

  • App

    Complete the following steps for each of the assets you hold.

    1. From the dashboard, select newwallet.svg Wallet.
    2. Select the asset for which you need to check the deposit address.
    3. Select deposit arrow.svg Deposit.
    4. Select the network you typically transact on and copy the deposit address.
    5. You will need to update any Swyftx deposit addresses that are saved on other exchanges or in any wallets (cold or hot).
  • Web

    Complete the following steps for each of the assets you hold.

    1. Expand the side menu and select newwallet.svg Wallets.
    2. Select the asset for which you need to check the deposit address.
    3. Select deposit hand.svg Deposit to expand the deposit information box, then select Deposit at the bottom.
    4. Select the network you typically transact on and copy the deposit address.
    5. You will need to update any Swyftx deposit addresses that are saved on other exchanges or in any wallets (cold or hot).

To learn more about missing crypto deposits, please visit our support article, Missing crypto deposit.

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