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  2. Deposit and withdraw
  3. Withdraw crypto

Verify external wallet

Swyftx supports our customers using self-custody methods such as external wallets to store their crypto. However, we may request proof of wallet ownership as part of our Fraud Prevention and Anti-Money Laundering (AML) compliance measures.

To verify an external wallet, we need:

  • A screenshot of the receiving wallet address on the external crypto wallet or platform.
  • A screenshot to show that the wallet is registered in your name, email address, or phone number.

If the wallet you are using does not display a name or email, we will need you to provide a screenshot of the wallet open over your Swyftx account on the same device.

By showing your Swyftx profile in the background when you are logged in, we can establish that you are in possession of the wallet account you wish to withdraw to.

Once verified, we will remove the restriction to allow crypto transfers on your account.

 

How to verify your external wallet

  • Android

    Step 1: Open your Swyftx profile and external wallet address in different windows on a mobile browser
    1. Go to trade.swyftx.com in a mobile browser. Otherwise, if you try using the app, it will hide your details.
    2. Select your circled initial in the top right corner and select setting.svg Account settings.
    3. Select Information in the profile menu to display your Swyftx profile.
    4. Open or go to the crypto wallet or platform you are withdrawing to.

     

    Step 2: Display both windows and take a screenshot
    1. Uses the split screen feature to display both platforms if your device supports it.
      Otherwise, press Recent button on your phone to go into Windows mode. This will also show both Swyftx and the other platform or wallet simultaneously.
    2. Take a screenshot. The screenshot will save to your Photos or Gallery app.

    Paige 1 1.jpg

     

    Step 3: Send your screenshots for review

    You can send your screenshots for us to review through live chat from your account or by email to hello@swyftx.com.au.

    If using live chat, select the paperclip icon at the bottom of the chat window. Choose your screenshots and select Open. Alternatively, paste your screenshots into the chat window.

    After you send us your screenshots, we will review them to verify the wallet is in your control. We will get back to you within 1 to 2 business days.

  • iOS

    Step 1: Open your Swyftx profile and external wallet address in different windows on a mobile browser
    1. Go to trade.swyftx.com in a mobile browser. Otherwise, if you try using the app, it will hide your details.
    2. Select your circled initial in the top right corner and select setting.svg Account settings.
    3. Select Information in the profile menu to display your Swyftx profile.
    4. Open or go to the crypto wallet or platform you are withdrawing to. 

     

    Step 2: Display both windows and take a screenshot
    1. For iOS devices model X or later, swipe up from the bottom to the middle of your screen and hold until you can see the App Switcher to show both windows. For iOS devices model 8 or earlier, double-click the Home button to see recently used Apps to show both windows.
    2. If your Swyftx account and the other platform or wallet show at the same time, take a screenshot. If you can’t see the other platform or wallet simultaneously as your Swyftx account, create a screen recording.
    3. Take a screenshot or create a screen recording.

    Paige 2 1.jpg

     

    Step 3: Send your screenshots for review

    You can send your screenshots for us to review through live chat from your account or by email to hello@swyftx.com.au.

    If using live chat, select the paperclip icon at the bottom of the chat window. Choose your screenshots and select Open. Alternatively, paste your screenshots into the chat window.

    After you send us your screenshots, we will review them to verify the wallet is in your control. We will get back to you within 1 to 2 business days.

  • Desktop

    Step 1: Open your Swyftx profile and external wallet address in different browser windows
    1. Go to trade.swyftx.com and log in to your Swyftx account.
    2. Select your circled initial in the top right corner and select setting.svg Account settings.
    3. Select Information in the profile menu to display your Swyftx profile.
    4. In another window, go to the crypto wallet or platform you are withdrawing to.
    5. Resize this window to half the screen so we can see your Swyftx profile behind it.

     

    Step 2: Take a screenshot of both windows

    When taking your screenshot, minimise the wallet to half the screen size so we can see your Swyftx profile behind it.

    Windows users: Press your keyboard's PrtScn (Print Screen) key to capture the entire screen. To capture just the active window, press Alt + PrtScn. The screenshot will save to your clipboard.

    Mac users: Press Command + Shift + 3 to capture the entire screen. To capture a specific area, press Command + Shift + 4, then drag to select the area you want to capture. The screenshot will save as a file on your desktop.
    Desktop example.png

     

    Step 3: Send your screenshots for review

    You can send your screenshots for us to review through live chat from your account or by email to hello@swyftx.com.au.

    If using live chat, select the paperclip icon at the bottom of the chat window. Choose your screenshots and select Open. Alternatively, paste your screenshots into the chat window.

    After you send us your screenshots, we will review them to verify the wallet is in your control. We will get back to you within 1 to 2 business days.

 

Wallet verification tips

MetaMask

To find the MetaMask wallet address, click on the wallet name, select the three dots near your account, and select Account Details.

If MetaMask is open in a new tab, drag the MetaMask tab in front of your Swyftx profile page.

You can also open MetaMask as a browser extension.

MetaMask steps for tips.png

Exodus

To find the Exodus wallet address, open your Exodus wallet and search for the asset you want to receive. Then select the receive button.

Exodus wallets do not resize as small as other desktop wallets.

Please ensure that all of your Swyftx account details as well as the full wallet address are visible on both screens.

Exodus steps.png

 

How to take a screenshot or screen recording

  • Android

    Screenshot

    Press the Power and volume down buttons simultaneously to take a screenshot.

    If that doesn't work, press and hold the Power button for a few seconds. Then tap Screenshot.

    If your Android device supports the split screen feature, we encourage you to use this as a display format when taking a screenshot.

    If these methods don't work, for help, go to your phone manufacturer's support site.

    Screen recording

    1. Swipe down from the top of your screen.
    2. Tap Screen record Screen record icon 2.svg. You might need to swipe right to find it.
      If it's not there, tap Edit Edit icon.svg and drag Screen record Screen record icon 2.svg to your Quick Settings.
    3. Choose what you want to record and tap Start. The recording begins after the countdown.
      You can choose to record audio and show touches on the screen before you start.
    4. To stop recording, swipe down from the top of the screen and tap the Screen recorder notification Screen record icon 2.svg.

  • iOS

    Screenshot

    iPhones with Face ID: Simultaneously press and then release the side button and volume up button.

    iPhones with a Home button: Simultaneously press and then release the Home button and side button.

    Then, tap the screenshot in the lower-left corner and tap Done.

    Choose Save to Photos. You can view your screenshot in the Screenshots album in the Photos app, or in the All Photos album if iCloud Photos is turned on in Settings.

    Screen recording

    1. Go to Settings Inserting image... > Control Center, then tap Inserting image... next to Screen Recording.
    2. Open Control Center, tap Inserting image..., then wait for the three-second countdown.
      iPhones with Face ID: Swipe down from the top-right corner of the screen.
      iPhones with a Home button: Swipe up from the bottom edge of the screen.
    3. To stop recording, open Control Center, tap Inserting image... or the red status bar at the top of the screen, then tap Stop.
    4. Go to Photos Inserting image... to view your screen recording.

    If these instructions don’t work, check the iPhone user guide.

  • Desktop

    Screenshot

    Windows users
    Press your keyboard's PrtScn (Print Screen) key to capture the entire screen. To capture just the active window, press Alt + PrtScn. The screenshot will save to your clipboard.

    Mac users
    Press Command + Shift + 3 to capture the entire screen. To capture a specific area, press Command + Shift + 4, then drag to select the area you want to capture. The screenshot will save as a file on your desktop.

    Screen recording

    To capture a screen recording on a desktop, you'll have to use a browser extension or an application that is specific to your device. Please refer to your manufacturer's instructions.

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