How can we help?

Provide feedback

We genuinely welcome and value all customer input and use it to continually improve your Swyftx experience.

We aim to make sharing your thoughts easy through our app or web platform, where you can report a bug, request a feature or asset listing, or provide feedback.

If you need immediate assistance with your Swyftx account, please reach out to our customer support team via live chat.

How to provide feedback

  • App

    1. Expand the side menu and select feedback_heart.svg Provide Feedback.
    2. You can then choose to Bug.svg Report a bug, Ticket_Star.svg Request a feature, or new_coin.svg Request a new asset listing through the forms provided.
  • Web

    1. In the top-right corner, select the question mark icon help.svg, then select feedback_heart.svg Provide Feedback.
    2. You can then choose to Ticket_Star.svg Request a feature, Bug.svg Report an issue, or Feedback.png Provide feedback through the forms provided.

What happens after I provide feedback?

When you provide feedback, report a bug or request a feature or new asset listing, we take several steps to evaluate it.

First, we analyse the feedback to understand your needs or preferences. We then prioritise suggestions based on things such as impact, achievability, and alignment with our vision and goals. We also consider the resources required to make your suggestions a reality.

We then move these into our roadmap and tackle them as appropriate.

Check our social media channels and announcements on the platform for the arrival of your favourite assets and requested features.

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