We genuinely welcome and value all customer input and use it to continually improve your Swyftx experience.

We aim to make sharing your thoughts easy through our app or web platform, where you can report a bug, request a feature or asset listing, or provide feedback.

If you need immediate assistance with your Swyftx account, please reach out to our customer support team via live chat.

How to provide feedback

• App

  1. Select the three lines in the top left corner to expand the side menu and select  Support & feedback.
  2. You can then select from the following options:
      Support center
      Live chat
      Request a feature
      Request new listing
      Report an issue
      Provide feedback
      Provide feedback on brand

  Provide feedback

• Web

  1. In the top-right corner, select the question mark icon , then select Provide Feedback.
  2. You can then choose between What's new, Live chat, Swyftx Support centre, Swyftx Learn, Provide feedback, and Provide feedback for brand.

  Provide feedback

What happens after I provide feedback?

When you provide feedback, report a bug or request a feature or new asset listing, we take several steps to evaluate it.

First, we analyse the feedback to understand your needs or preferences. We then prioritise suggestions based on things such as impact, achievability, and alignment with our vision and goals. We also consider the resources required to make your suggestions a reality.

We then move these into our roadmap and tackle them as appropriate.

Check our social media channels and announcements on the platform for the arrival of your favourite assets and requested features.