How can we help?

Submit a complaint

Our customer support team is your first point of contact when raising an issue. They’re available 24/7 via live chat.

You can also email us at, and our team will contact you.

If you are dissatisfied with our initial response and would like to submit a formal complaint after speaking to customer support, you can do so through our Resolutions team.

How to submit a complaint

To submit a complaint, please complete the complaint form.

Alternatively, you can email our Resolutions team at

What happens after you submit a complaint?

We will email you acknowledging your complaint to let you know the team has begun investigating what has happened.

If we cannot resolve your complaint immediately, our target time to resolve it is within 5 – 7 business days.

The Resolutions team will conduct an independent investigation into your complaint and update you on when you can expect to receive an outcome.

New Zealand disputes

If you are a New Zealand customer, to submit a complaint, please visit New Zealand Disputes.

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