Our customer support team is your first point of contact when raising an issue. They’re available 24/7 via live chat.

You can also email us at hello@swyftx.com.au, and our team will contact you.

If you are dissatisfied with our initial response and would like to submit a formal complaint after speaking to customer support, you can do so through our Resolutions team.

How to submit a complaint

To submit a complaint, please complete the complaint form.

Alternatively, you can email our Resolutions team at resolutions@swyftx.com.au

What happens after you submit a complaint?

Upon receiving your complaint, the Resolutions team will conduct an independent investigation, gather and evaluate the relevant information, and respond to you within 7 working days.

New Zealand disputes

If you are a New Zealand customer, to submit a complaint, please visit New Zealand Disputes.