If it’s your first time withdrawing or you’re withdrawing to a new bank account, you'll need to first add a bank account to withdraw funds.

You can also remove an old bank account so that you don't mistakenly withdraw to that account.

These instructions are for both Australian and New Zealand customers.

Add a bank account

• App

  Enter your bank details carefully. If you enter the wrong bank details and withdraw to them, the recovery of those funds, if possible, can be lengthy.

  1. Go to Quick actions and select  Withdraw funds.
  2. Enter your account details.
  3. Select Add. You will receive an SMS verification code.
  4. Enter the verification code in the SMS verification code field on your mobile.
  5. Check your email and if the details are correct, click on the link to confirm the bank account. These emails can take up to 30 minutes to arrive and may land in your spam or junk folder.
  6. If after completing these steps your bank account is not showing as a withdrawal address, refresh your screen or check that you have verified the bank account via SMS and email.

• Web

  Enter your bank details carefully. If you enter the wrong bank details and withdraw to them, the recovery of those funds, if possible, can be lengthy.

  1. Expand the side menu and select Withdraw.
  2. Select your currency from the list.
  3. Expand the Select an account dropdown menu and select + Add a new account.
  4. Enter your account details.
  5. Select Continue. You will receive an SMS verification code to the mobile number on your account.
  6. Enter the verification code in the Verification via phone required screen.
  7. Check your email and if the details are correct, click on the link to confirm the bank account. These emails can take up to 30 minutes to arrive and may land in your spam or junk folder.
  8. If after completing these steps your bank account is not showing as a withdrawal address, refresh your screen or check that you have verified the bank account via SMS and email.

Remove a bank account

• App

  1. Go to  Wallet in the bottom toolbar, then select the currency for the withdrawal account you want to remove.
  2. Tap Withdraw.
  3. Tap and hold on the account you wish to remove.
  4. Review the details of the account, then select Remove account.
  5. Select Remove to complete.

• Web

  1. Go to  Wallets in the side menu.
  2. Scroll down to All wallets, then select the currency for the withdrawal account you want to remove.
  3. Expand Withdraw funds and select Continue.
  4. Select Manage Accounts.
  5. Select the account you wish to remove.
  6. Select Remove Account, then select Remove to complete.