Updating your password regularly helps to protect it from unauthorised access. Old or easily guessable passwords can leave accounts vulnerable to being compromised.

Find out more about Password requirements and management to ensure your password is as strong as can be.

Reset a forgotten password

1. Request a new password from the sign-in page.
2. You will receive an email to your registered email with Swyftx to confirm the password change. Check your inbox and click the link to confirm the password change.
3. Enter and save a new password before returning back to the sign-in page.

Change your password

• App

  For security reasons, changing or resetting your password will trigger a 48-hour withdrawal lock to help protect your account. This lock is automatically applied and cannot be removed or bypassed, ensuring an extra layer of safety for your funds.

  1. Select the three lines in the top left corner to expand the side menu.
  2. Select  Profile, then select  Security & passwords.
  3. Select Change password.

• Web

  For security reasons, changing or resetting your password will trigger a 48-hour withdrawal lock to help protect your account. This lock is automatically applied and cannot be removed or bypassed, ensuring an extra layer of safety for your funds.

  1. Select your circled initial in the top right corner of the dashboard and select Account settings.
  2. Select Security in the profile menu, then select Change password.

Not receiving the reset email

First, confirm that you're sending the reset email to the correct email address linked to your Swyftx account. It's easy to mix up emails, especially if you have more than one! If it's still not arriving:

1. Check your spam or junk folder. Reset emails sometimes end up there. If you can't find it, try requesting a reset again.
2. Add hello@swyftx.com.au and hello@mail.swyftx.com.au to your contacts to help ensure delivery.
3. If you find any Swyftx emails in your spam or junk folder, move them to your main inbox.

We are aware that some users with Bigpond email addresses may not receive our emails. If you have a Bigpond account and still aren't getting the reset email, please contact our support team via live chat.