How can we help?

KYC 1 verification (Gold)

We are required by law to verify the identity of all our customers who want to deposit or withdraw Australian or New Zealand dollars on our platform.

Deposits and withdrawals are restricted until you have completed KYC 1 verification.

To complete KYC 1 verification, you need to provide a copy or a photo of your photo ID and a selfie photo. We recommend using your mobile to upload photos directly from your camera.

We don't collect your data for purposes other than our verification and reporting obligations. All information is collected in accordance with our Privacy Policy.

 


How to complete KYC 1 verification

  • App

    1. From the side menu, select profile new.svg Profile, then Verification.
    2. Follow the prompts to complete the verification.
    3. After submitting, we will let you know if we need further information or if you are approved.
  • Web

    1. Select your circled initial in the top right corner of the dashboard and select setting.svg Account settings.
    2. Select Verification in the profile menu and follow the prompts to complete the verification.
    3. After submitting, we will let you know if we need further information or if you are approved.

 


Accepted identity documents

The types of identity documents you can use for ID verification include:

  • Drivers Licence
  • Passport
  • Government-issued photo identification card

 


Verification tips

Tips for taking a photo of your identity document and your face:

  • Use your phone camera to produce the clearest photo.
  • If you're using a webcam, lay the ID down on a flat surface and move the webcam.
  • Make sure you have good lighting so that your document and face are clear.
  • Do not wear a hat, sunglasses, or anything that could obstruct your face.

Was this article helpful?