We use identity verification checks to ensure that a person is who they claim to be. It is an important step in setting up your Swyftx account.

This initial ID verification is a part of the sign-up process and is different from the KYC 0, KYC 1, and KYC 2 verifications.

We are required by law to verify the identity of all our customers who want to deposit or withdraw Australian or New Zealand dollars on our platform.

To complete your initial ID verification, we require:

Australian customers:

• Two government-issued IDs, or
• One government-issued ID and one proof of address document.

New Zealand customers:

• One government-issued ID and one proof of address document.

How to complete your initial ID verification

• App

  1. From the menu, go to  Profile, then Verification.
  2. Select ID verification from Verification methods.
  3. Enter your personal details (name, country, address and date of birth), then select Continue.
  4. The personal details you enter should match the details on your identification documents to avoid delay in your account verification.
  5. Select an identity document from the list and enter your document details.
  6. After submitting, we will let you know if we need further information or if you are approved.

• Web

  1. Select your circled initial in the top right corner of the dashboard and select  Account settings.
  2. Select Verification in the profile menu, then select Start Verification.
  3. Enter your personal details (name, country, address and date of birth), then select Continue.
  4. The personal details you enter should match the details on your identification documents to avoid delay in your account verification.
  5. Select an identity document from the list and enter your document details.
  6. After submitting, we will let you know if we need further information or if you are approved.

Accepted identity documents

Australian customers:

• Drivers Licence
• Passport
• Medicare card
• Visa
• Proof of address document (Must show your full name and current residential address and be less than three months old)

New Zealand customers:

• Drivers Licence
• Passport
• Proof of address document (Must show your full name and current residential address and be less than three months old)

Valid proof of address documents include:

• Payslips
• Council rates notice
• Water, gas, or electricity bill
• Tenancy or rental agreement
• Government-issued photo identification card
• Any Government correspondence
• Inland Revenue Notice (New Zealand)
• A paper bank statement you received in the mail from your bank (We can't accept printed copies of online bank statements)