You’ll need to reset your two-factor authentication (2FA) if:

• You lose or replace the device you use for 2FA.
• Your phone number changes.
• You begin the 2FA set-up process but do not complete it.

The way you will reset your 2FA will depend on if you have access to your registered phone number or your 2FA recovery code.

Alternatively, find out what to do if your 2FA codes aren't working.

How to reset your 2FA without access to your registered phone number

If you have your 2FA recovery code:

1. On the Log in screen, select Use Recovery Code.
2. Enter the recovery code.
3. You'll be logged in to your account and given a new recovery code.

If you don't have your 2FA recovery codes, please get in touch with us via live chat to set up 2FA on a new device.

How to reset your 2FA using your registered phone number

• If you still have the same phone number and you can access your account:

• App

  Step 1: Remove your 2FA

  1. Expand the left side menu and select  Profile.
  2. Select  Security & passwords and select the switch next to Two factor (2FA).
  3. Select Disable 2FA. We will send you an SMS with a verification code.
  4. Enter the SMS verification code, then select Continue.
  
  

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  Step 2: Add new 2FA to your account

  1. From the dashboard, expand the left side menu and select  Profile.
  2. Select  Security & passwords, then select the switch next to Two factor (2FA).
  3. Follow the instructions for how to set up 2FA on your account.

• Web

  Step 1: Remove your 2FA

  1. Select your circled initial in the top right corner of the dashboard and select Account settings.
  2. Select Security in the profile menu, then select the switch next to Login with two factor authentication (2FA).
  3. Select Yes, disable 2FA. We will send you an SMS with a verification code.
  4. Enter the SMS verification code.
  
  

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  Step 2: Add new 2FA to your account

  1. Select your circled initial in the top right corner of the dashboard and select Account settings.
  2. Select Security in the profile menu, then select the switch next to Login with two factor authentication (2FA).
  3. Follow the instructions for how to set up 2FA on your account.

• If you still have the same phone number and you cannot access your account:

• App

  Step 1: Remove authenticator

  1. On the Log in screen, select Lost Authenticator.
  2. Enter the SMS pin sent to your mobile number.
  
  

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  Step 2: Add new 2FA to your account

  1. From the dashboard, expand the left side menu and select  Profile.
  2. Select  Security & passwords, then select the switch next to Two factor (2FA).
  3. Follow the instructions for how to set up 2FA on your account.

• Web

  Step 1: Remove authenticator

  1. On the Log in screen, select Lost Authenticator.
  2. Enter the SMS pin sent to your mobile number.
  
  

  ---

  
  

  Step 2: Add new 2FA to your account

  1. Select your circled initial in the top right corner of the dashboard and select Account settings.
  2. Select Security in the profile menu, then select the switch next to Login with two factor authentication (2FA).
  3. Follow the instructions for how to set up 2FA on your account.