Two-factor authentication, also known as 2FA, is an additional recommended layer of protection that can help to keep your account secure.

It’s something that only you have access to in addition to a password and username.

After setting it up, you will need to input a time-sensitive code when you sign into your account. The code is usually from a text message, email, or an authenticator app.

Swyftx supports any apps that use time-based 2FA generators. For example:

• Authy
• Google Authenticator
• Microsoft Authenticator

How to set up 2FA on your account

• App

  1. Download a time-based two-factor authentication generator app on your mobile. For example, Authy, Google Authenticator, or Microsoft Authenticator.
  2. From the dashboard, expand the left-side menu.
  3. Select  Profile, then  Security and passwords.
  4. Select the switch next to Two factor (2FA).
  5. Select Continue 2FA setup from the prompt to continue.
  6. Copy the secret key provided to you.
  7. Open your authentication app and select the + symbol.
  8. Select the account type.
  9. Paste the secret key into the prompt.
  10. You will now see a 6-digit one-time passcode under Swyftx in your authenticator app.
  11. Go back to the Swyftx app and enter the 6-digit one-time passcode.
  12. Save the recovery code in a safe place. You will need this recovery code if you lose or reset your mobile.
  13. Check I have safely recorded this code, then select Continue.

• Web

  1. Download a time-based two-factor authentication generator app on your mobile. For example, Authy, Google Authenticator, or Microsoft Authenticator.
  2. Select your circled initial in the top right corner of the dashboard and select Account settings.
  3. Select Security in the profile menu, then select the switch next to Login with two factor authentication (2FA).
  4. Select Continue 2FA setup from the prompt to continue.
  5. Open your authentication app and select the + symbol.
  6. Select the account type.
  7. Use your phone to scan the QR code on the screen from within the authentication app, or enter the secret key manually.
  8. You will now see a 6-digit one-time passcode under Swyftx in your authenticator app.
  9. Enter the 6-digit one-time passcode on the Enable two-factor authentication screen.
  10. Save the recovery code in a safe place. You will need this recovery code if you lose or reset your mobile.
  11. Check I have safely recorded this code, then select Finish.
  12. You will then be logged out and asked to sign in again using your authenticator app.

What to do if your 2FA codes aren't working

If your 2FA codes aren't working, it's likely that your device needs to be synced correctly with the time and date.

The process to sync the time and date depends on whether you have an Android or an Apple device.

• Android: How to sync the time for Google Authenticator app

  1. Go to the menu in your Google Authenticator app and select Settings.
  2. Select Time correction for codes.
  3. Select Sync now.

• Apple: How to sync the time for all authenticator apps

  1. Go to Settings on your iPhone.
  2. Select General, then select Date & Time.
  3. Tap the toggle to the right of Set Automatically to turn it on.
  4. If Set Automatically was already turned on, turn it off for a few seconds, then turn it on again.

Alternatively, find out how to Reset two-factor authentication.